Our data protection commitment

Pokersi Privacy Policy โ€“ Your Data Is Safe With Us

Your personal data is protected with the utmost care at Pokersi. This policy transparently outlines what data we collect, why we collect it, and how it is kept secure.

Last updated: January 2026 ยท Version 3.1
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SSL 256-bit
Encrypted Data
ISO 27001
Data Security
Not with third parties
No Sale of Data
GDPR Compliant
International Standards
PCI-DSS
Payment security

Our Privacy Commitment at a Glance

Key Highlights of How Pokersi Protects Your Data

Only essential data collected

Pokersi collects only the data strictly necessary to operate its services. No unnecessary personal details are requested, and collected data is never used beyond its specified purpose.

Military-grade encryption

All your data is stored with 256-bit AES encryption. Data transmission uses TLS 1.3, one of the most secure protocols in the world.

Your data is never sold to third parties

Pokersi never sells your personal data to advertisers or third-party companies. Certain information may only be shared with regulatory authorities when required by law.

You are in control of your data

You can view, correct, or request deletion of your data at any time. Pokersi fully respects and upholds GDPR-based data rights.

Retained for a defined period

Your data is never stored indefinitely. Once legal retention requirements are met or your account is closed, your information is securely deleted within the defined timeframe.

Immediate notification in the event of a breach

In the event of a data breach, affected users will be notified within 72 hours. Transparency is a core principle at Pokersi.

1

What Information We Collect

Pokersi collects various types of information during your interactions with our services. All data collection is purpose-driven, and we never retain more information than is necessary.

Data Type Example Reason for Collection Required?
Identity Information Name, date of birth, national ID KYC Verification Yes
Contact Information Email, phone number Account Management Yes
Financial Information Mobile banking number, transaction history Payment processing Yes
Device information IP address, browser, operating system Security & fraud prevention Yes
Usage Data Betting history, preferred games Service Improvement Partial
Location data Country, city (IP-based) Geo-restriction Check Partial

Please Note: Pokersi will never ask for your bank password, mobile banking PIN, or full card number.


2

Why Data Is Collected

Every piece of data Pokersi collects has a clear purpose behind it. No data is held without reason. The main purposes are:

  • Opening, managing, and completing account verification (KYC).
  • Securely processing financial transactions related to deposits, withdrawals, and bonuses.
  • Detecting and preventing fraud, money laundering, and unauthorized access.
  • Providing customer support and resolving issues.
  • Complying with legal and regulatory obligations.
  • Improving the platform experience and delivering personalized services.

3

How Data Is Used

Collected data is used solely for its stated purpose. Pokersi will never use your information to send unrelated advertisements or share it with third parties for marketing purposes.

By analyzing your betting patterns and preferences, Pokersi creates more relevant bonus offers and promotions โ€” this analysis is entirely internal and never shared externally. You can opt out of personalized marketing at any time.

Opt-out option: To stop email or SMS marketing, turn off notifications in your account settings or contact support.


4

Sharing data with third parties

Pokersi does not sell your data. However, in certain circumstances, limited information may need to be shared with trusted partners or authorities:

  • Payment Processor: To verify and process transactions (e.g., bKash, Nagad) โ€” only the necessary financial information.
  • KYC Service Provider: For identity verification โ€“ via secure, encrypted channels.
  • Regulatory Authority: Legal obligations โ€“ only when required by law.
  • Anti-Fraud Organizations: For fraud detection โ€“ using anonymised and aggregated data only.

Outside of the above, Pokersi does not share your data for any other reason.


5

Cookies & tracking technologies

Pokersi uses cookies and similar technologies on its website and app. These help improve your browsing experience and ensure the platform functions correctly.

Cookie type Purpose Retention Period Can be disabled?
Required Login session, security token Until end of session No (required for functionality)
Preferences Remembering language & theme preferences 1 year Yes
Analytics Page usage statistics 30 days Yes
Security Fraud & bot detection 7 days No (for security purposes)

Optional cookies can be managed through your browser settings; however, disabling essential cookies may affect certain platform features.


6

Technical Measures for Data Protection

Pokersi employs multiple layers of technical measures to keep your data secure. Rather than relying on a single line of defense, we follow a "Defense in Depth" approach.

  • Encryption: Stored data is encrypted with AES-256 and transmitted using TLS 1.3.
  • Firewall & DDoS Protection: Multi-layered protection at the server level.
  • Regular Security Audits: Third-party penetration testing every six months.
  • Access control: Only authorized personnel can access specific data.
  • 24/7 Monitoring: Automatic detection and alerts for unusual activity.

You can help too: Use a strong password, keep 2FA enabled, and report any suspicious activity to support immediately.


7

Retention period

Pokersi does not store data indefinitely. Each type of data has a defined retention period. Once that period expires, the data is securely deleted or anonymized.

  • Identity & KYC data: retained for 5 years after account closure (as required by law).
  • Financial transaction history: 7 years (in accordance with financial regulatory requirements).
  • Betting history: for the duration of active account and 2 years after closure.
  • Customer support conversations: 2 years.
  • Logs and security data: 90 days.

8

Your Data Rights

Under GDPR and international data protection laws, every Pokersi user is entitled to the rights listed below. To exercise any of these rights, please contact [email protected].

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Right to Access

You can request a copy of all personal data we hold about you.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to erasure

You can request that your data be deleted under certain circumstances.

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Right to Restriction of Processing

Request that your data be restricted from use for specific purposes.

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Right to Portability

You can export and download a copy of your data.

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Right to lodge a complaint

Freedom to lodge complaints with the relevant regulatory authority.


9

Protection of children's data

Pokersi strictly does not serve anyone under 18. Age is verified at registration and confirmed through the KYC process. If a minor's data is collected by mistake, it will be deleted immediately upon discovery and the account will be closed.

If a parent or guardian suspects their child has created a Pokersi account, please contact [email protected] โ€” we will take immediate action.


10

Policy Updates & Contact

Pokersi may update this Privacy Policy from time to time. For significant changes, advance notice will be sent to your registered email address and a notice will be displayed on the platform.

If you have any questions or concerns about this policy, please reach out to our dedicated Privacy Team. We will respond within 3 business days.

Privacy contact: Email [email protected] or start a live chat with the subject "Privacy Enquiry".

FAQ

Frequently Asked Questions on Privacy & Account

First, confirm whether the transaction was successful in your mobile banking app or via SMS. bKash and Nagad deposits typically reflect in your Pokersi account within 5โ€“10 minutes. If it hasn't appeared after 15 minutes: (1) note your transaction ID or reference number; (2) contact Pokersi via live chat or support and provide that number; (3) most issues are resolved within 1 hour. Bank transfers may take up to 1โ€“3 hours. Funds from a failed transaction are usually returned within 1โ€“2 business days.

Taking a break from Pokersi is completely possible and something we actively encourage. There are two ways to do this: (1) Timed break: Contact support and let them know how long a break you need (30, 60, or 90 days). You won't be able to log in to your account during this period. (2) Self-Exclusion: For a permanent or extended break, visit the Responsible Gaming page and submit a self-exclusion request. Please withdraw your balance before the suspension takes effect. For more details, Responsible Gaming view the page.

Your Data Is Safe โ€“ Join with Confidence

Pokersi's strict privacy policy keeps your personal data protected at all times. Register now.

SSL Secured Data never sold GDPR Compliant ISO 27001
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